What San Antonio Homeowners Say About Hadley Chimney San Antonio
We’ve been sweeping and repairing chimneys across San Antonio since 2003, and the reviews we’re proudest of aren’t the ones that just say “nice job.” They’re the ones where somebody expected a sales pitch and got photos instead, or thought they needed a $3,000 liner and learned the real problem cost $180 to fix. Every review below is from a real customer in a real San Antonio neighborhood. We didn’t cherry-pick the easy ones. These are the calls that taught us what matters: show the problem, explain it plainly, write the price down, and stand behind the work for 365 days.
Recent Reviews
“Hadley came out to our place in Alamo Heights because our gas fireplace would light, then shut off after ten minutes. The tech pulled the logs, checked the thermopile and pilot assembly, and showed me a photo of the corroded connection. He had the part on the truck, replaced it, and we were running by lunch. The before-and-after photos came in the email before he’d even packed up.”
Carlos D. – Alamo Heights
“I booked a chimney sweep after we bought our 1960s house in Castle Hills. I expected the usual upcharge game. Instead, the technician ran a camera down the flue and showed me the creosote buildup on his tablet before he started. Swept it clean, then showed me the after photo. The written price matched the quote to the penny. That’s how you earn a repeat customer.”
Veronica M. – Castle Hills
“We had a leak around our chimney cap in Stone Oak, and a roofer told us we needed a full crown rebuild. I called Hadley for a second opinion. Cory came out, took photos of the crown, and pointed to a hairline crack that a tube of CrownSeal would fix for under a hundred dollars. He wrote that in his report and said to keep his number if it ever grew. Two years later, no leak. No rebuild. That honesty is rare.”
Brandon W. – Stone Oak
“The flue liner in our Terrell Hills home was original from 1978 and visibly crumbling. Hadley walked me through the DuraFlex liner system, showed me samples when I asked, and gave me a written price with the exact scope of work before anything started. The crew was uniformed, background-checked, and polite. They finished in a day and the guarantee came in writing. No fine print surprises.”
Kurt Q. – Terrell Hills
“Our wood-burning fireplace in Helotes was drafting smoke back into the living room every time there was a north wind. Hadley’s tech checked the cap, the flue size, and the damper opening, then diagnosed it as a negative pressure issue with the house. He recommended a top-sealing damper and a make-up air solution, quoted both, and let me decide. We did the damper first. Problem solved. Photos of everything before and after.”
Veronica M. – Helotes
“Gas fireplace in our Boerne rental unit wouldn’t stay lit, and the property manager wanted it fixed before the tenant renewed. Hadley scheduled within a few days, replaced the thermocouple and a bad gas valve, and sent us the digital invoice and photo report the same afternoon. The 365-day written guarantee on the repair made the decision easy. I’ve already referred two neighbors.”
Carlos D. – Boerne
Why Customers Trust Us
Those reviews keep circling the same three things, and that’s not an accident. First, we show you the problem before we ask you to pay for the fix. Every job includes camera inspection photos and before-and-after documentation, so you’re never choosing between “trust me” and a blank check. Second, the price you see before work starts is the price you pay, written down, every single time. No door-knock surcharges, no “while we’re in there” add-ons. Third, every repair carries a written guarantee for 365 days. If it fails, the second visit is free, not an upsell, not a prorated coupon. That’s the 365-Day Done Right Promise, and it applies to a $40 gas log adjustment the same as a $4,000 liner replacement. Cory Mitchell has owned Hadley Chimney since the beginning, and the business has never run on pressure. It runs on the Relay Visibility Guarantee and The Relay Standard: live arrival tracking, background-checked uniformed technicians, and digital documentation on every visit. When you’re ready to book a sweep or need a real opinion on a repair, call (254) 276-4116. A live person answers, day or night, and you’ll get a straight answer before you get a sales pitch.
Written by Cory Mitchell, Owner at Hadley Chimney San Antonio, serving San Antonio since 2003.