Our Guarantee & Warranty - Hadley Chimney San Antonio

The Hadley Chimney San Antonio Guarantee

We’ve been sweeping and repairing chimneys in San Antonio since 2003, and we’ve learned one thing that matters more than any tool on our truck: a guarantee only means something if the company actually backs it up. That’s why every job we do comes with a written price before work starts, a written guarantee on every repair, and a free second visit if that repair fails within 365 days. No fine print. No “we’ll circle back.” If we did the work and it didn’t hold, we come back and make it right, at no charge. That’s the 365-Day Done Right Promise, and it applies to every repair we do across San Antonio, from Alamo Heights to Stone Oak.

Call (254) 276-4116

What’s Covered

• Workmanship on every repair. If a repair we made fails within 365 days, we return and fix it free, backed by a written guarantee on every single repair, not just the big-ticket ones.
• Parts and materials we install. We work with trusted trade brands like DuraFlex flexible liner systems, HeatShield ceramic repair compound, and Copperfield chimney accessories, so the materials themselves are built to last.
• Cleanup after every sweep. A chimney sweep that leaves a mess isn’t done. We lay drop cloths, run a HEPA vacuum, and leave your hearth cleaner than we found it.
• Transparent pricing before any work begins. You get a written price before we touch anything. No surprise charges at the door, no “while we’re here” add-ons.
• Live arrival tracking. Our technicians arrive in a tracked window, and you can see exactly when we’ll be there. No four-hour guesses.
• Photo documentation of every job. Before-and-after photos come standard. You’ll see what the inside of your flue looked like before we swept it and what it looks like after.

Our Satisfaction Promise

Here’s what our satisfaction promise looks like in practice. Say we sweep your chimney and you notice a spot we missed, or a repair doesn’t hold up the way you expected. You call us, a live person answers, and we schedule a return visit. There’s no charge for that second trip if the repair failed. If the issue is with how we cleaned up or how the job was handled, we’ll come back and make it right, period. You won’t get a runaround, and you won’t get a lecture about what “normal” looks like. The standard we hold ourselves to is simple: if it’s not done right, we make it right. That’s the entire point of the 365-Day Done Right Promise, and it’s why we put the guarantee in writing before we ever climb onto your roof.

Cory Mitchell, Owner at Hadley Chimney San Antonio, has been holding this line since 2003. The way he puts it: a guarantee you have to argue for isn’t a guarantee, it’s a disagreement waiting to happen. So we skip the argument and just do the work right the first time, with photos to prove it.

Licensed & Insured Backing

A guarantee is a piece of paper until the company behind it has the credentials to stand on. Hadley Chimney San Antonio is a licensed and insured chimney service, which means if something goes wrong on a job, you’re not left holding the bill. Our technicians are background-checked and uniformed, and every one of them carries the training to handle chimney sweep, chimney repair, and gas fireplace repair work safely. It’s easy for a fly-by-night outfit to undercut a real chimney company and disappear when the cheap liner they installed starts leaking. We’ve been in San Antonio for over two decades, and we plan to be here for another two. Insurance and licensing aren’t just paperwork, they’re the reason you can trust a guarantee to mean something.

How the Guarantee Works, Step by Step

We lead with process transparency because the guarantee should be visible from the moment you book. Here’s what happens when you call Hadley Chimney San Antonio:

1. 1
   You call, a live person answers. Day or night, a real human picks up. No voicemail loops, no callback queue, no answering service runaround.
2. 2
   We schedule your appointment. You get a tracked arrival window so you know exactly when we’ll be there, not a four-hour guess.
3. 3
   The technician arrives and assesses. We inspect the chimney, the flue, the cap, the crown and the firebox, and we’ll show you what we find, including any creosote buildup (the flammable tar residue that makes chimneys a fire risk) or cracked flue tiles that could let heat and gases escape into your home.
4. 4
   You get a written price before work begins. Not an estimate, a written price. If the job is simple, the price reflects that. If it’s complex, you’ll understand exactly why before you approve anything.
5. 5
   We do the work and take photos. Before, after, and everything in between. You’ll see the inside of your chimney with your own eyes.
6. 6
   You get your written guarantee. Every repair is covered by the 365-Day Done Right Promise. If it fails, we return free.

What Our Guarantee Doesn’t Do

We’re straightforward about this because a guarantee that overpromises is just marketing. Our guarantee does not cover damage caused by events outside our control: a chimney fire that happens because the flue wasn’t swept for a decade after we recommended it, storm damage from a lightning strike, or structural problems that predate our work and were documented in photos before we started. It also doesn’t cover cosmetic wear expected over time, like minor rust on a chimney cap or fading on exposed metal. What it does cover is our workmanship and the repair itself. If we installed it and it failed within a year under normal use, we fix it. That’s the deal, and it’s in writing.

Why San Antonio Homeowners Need a Real Guarantee

San Antonio is hard on chimneys. The summer heat bakes the masonry, the occasional freeze-thaw cycle cracks cap crowns and mortar joints, and the humidity from the Hill Country air does a number on metal components. Add the fact that many San Antonio homes burn wood or gas fireplaces all winter, and you have a recipe for creosote accumulation and flue damage even in a well-maintained chimney. The last thing a homeowner needs is a repair that won’t hold, done by a company that won’t come back. That’s exactly the situation our guarantee exists to prevent. You shouldn’t have to gamble on chimney work, and with a written guarantee, a free second visit if the repair fails, and photos documenting the whole job, you don’t have to.

Questions San Antonio Homeowners Ask About Our Guarantee

How much does a chimney sweep cost in San Antonio?

A standard chimney sweep in San Antonio typically runs between $150 and $300 for a single-flue home, and $200 to $400 for a two-flue home, including the inspection. If issues like a damaged cap or cracked flue tiles are found, repairs are priced separately, and you’ll see a written price before any work is approved. Call (254) 276-4116 for an exact quote, it’s free.

What exactly does the 365-Day Done Right Promise cover?

It covers our workmanship. If a repair fails within 365 days of the original job, we come back and fix it without charging you for the second visit. The guarantee is in writing on every repair, whether it’s a minor crown patch or a full stainless steel liner replacement.

Do I really need a new liner, or is someone overselling me?

You shouldn’t take anyone’s word on a liner replacement without seeing proof. We run a camera up the flue and show you the photos before recommending any liner work. If the existing liner is intact and safe, we’ll tell you that, even if it means less revenue for us. A chimney company that won’t show you the evidence isn’t one you should hire.

How often should a chimney be swept in San Antonio?

The short answer is once a year, ideally before burning season starts in the fall. If you burn more than a cord of wood per year, or if you notice a strong campfire smell even when the fireplace isn’t in use, you should sweep more often. Creosote builds up fast in a frequently used chimney, and it doesn’t take much to create a fire risk. Call (254) 276-4116 to schedule a sweep and inspection, and you’ll get photos of exactly what we found.

What happens if I’m not happy with the job?

You call us, a live person answers, and we schedule a return visit. If the repair failed, that visit is free under the 365-Day Done Right Promise. If it’s a cleanup or communication issue, we’ll make it right. We’d rather spend an extra hour fixing something than lose your trust.

Written by Cory Mitchell, Owner at Hadley Chimney San Antonio, serving San Antonio area homeowners since 2003.